Benjamin Becker

IT Service Manager · Temecula, CA

I lead a team of 4 delivering 24/7 managed IT services to clients in solar energy, professional services, and other industries. I specialize in MSP client onboarding, executive-level service reviews, and standardizing tools and workflows with Halo PSA, NinjaOne, and automation.

See my projects Get in touch

Experience

Service Manager · Ironguard IT

Dec 2024 – Present

Lead a technical team of 4 delivering 24/7 managed IT services.
Primary client-facing IT Manager, running regular check-ins, QBRs, and proactive service reviews.
Implemented and standardized Halo PSA and NinjaOne RMM across all clients.
Introduced automation with Rewst and CIPP into daily operations.

General Office Manager & Sales Representative · BMI Distribution

Nov 2022 – Oct 2024

Managed operations across accounting, B2B sales, and warehouse/logistics.
Spearheaded the implementation of a new POS system.
Maintained 98%+ inventory accuracy through refined SOPs and procedures.

Education

MSJC · Computer Science, Associate in Science for Transfer (A.S.-T)

Mar 2025 – Present

Featured projects

Ironguard IT

MSP Client Transition

Moved a client over from a competing MSP: discovery, documentation normalization, security posture review, and operational cutover with minimal downtime.

Onboarding
Security
Documentation

BMI Distribution

POS System Implementation

Spearheaded the rollout of a new point-of-sale system, improving system integration and operational functionality.

Systems
Implementation