MSP Client Transition
Moved a client over from a competing MSP: discovery, documentation normalization, security posture review, and operational cutover with minimal downtime.
Projects
Ironguard IT
Halo PSA & NinjaOne Standardization
Implemented and standardized Halo PSA and NinjaOne RMM, improving ticket lifecycle management, asset tracking, monitoring, alerting, and technician efficiency.
Automation with Rewst & CIPP
Brought Rewst and CIPP automation into daily operations to support technicians and leadership and scale MSP services efficiently.
Service SOPs & Escalation Paths
Established SOPs, service workflows, escalation paths, and documentation standards that keep service consistent and repeatable across all clients.
Cloud & Network Administration
Administer client firewalls, switches, and wireless networks alongside Microsoft 365, Azure/Entra ID, Jira, and Adobe, plus endpoints, patching, backup, and security tooling.
BMI Distribution
POS System Implementation
Spearheaded the rollout of a new point-of-sale system, improving system integration and operational functionality.
Inventory Accuracy Program
Refined SOPs and procedures for inventory handling, maintaining 98%+ inventory accuracy.
Warehouse & Fleet Process Improvements
Optimized productivity and accuracy across warehouse, inventory, and fleet management through efficiency-driven process improvements.
Back-Office Operations
Managed full-scope operations including AR/AP, reconciliations, and financial reporting, alongside hiring, training, and supervising staff.
B2B Account Growth
Cultivated new accounts and nurtured client relationships through direct B2B sales visits and proactive customer service.
Personal
Personal Website
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